Shipping & Return Policy


We are pleased to offer our customers FREE SAME DAY SHIPPING on all orders. Orders will only ship same day if they are placed before 2pm EST, Monday through Friday. If your order is placed after 2pm EST, it will be promptly shipped the next business day. Our current hours of operation are 9am EST to 5pm EST, Monday through Friday, with the exception of the following holidays: New Year’s Day – January 1st, Memorial Day – May 31st, Independence Day – July 4th, Thanksgiving Day – November 25th, Christmas Day – December 25th. Any order placed on Saturday or Sunday will be promptly shipped the following Monday.

Unfortunaley Kratom is illegal within the states of: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, and Vermont. Kratom is also illegal within the cities of Jerseyville, IL, Sarasota County, FL, Union County, MS, Denver CO, Ontario, OR, Oceanside CA, and San Diego CA. With this being said, Nirvana Kratom will not ship to any of the aforementioned states where it’s illegal.


We want to provide you with excellent customer service, so please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to You will need to provide detailed information and photographic proof of any damaged product caused by shipping within that timeframe.


All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of the products, simply return the unused portion of the product. If we receive a returned product within 14 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.